Overview
Founded by former Monzo data and financial-crime leaders, Gradient Labs builds AI agents (Otto) that handle customer support, disputes from intake to chargeback, KYB and lending operations for regulated financial firms under compliance guardrails.
What the agents do
Agents resolve customer and operations cases end to end, including disputes and KYB.
Why it matters
Gradient Labs shows agents taking over regulated customer operations at major UK fintechs.
AIIC View
Gradient Labs shows agents moving into day-to-day banking operations, where customer and operational cases, from support to disputes and KYB, can be handled end to end within compliance guardrails.
